The importance of the benefits of the transformations caused by the advent of new technologies, while arguably oversold during the “New Economy” years, are none the less significant. These new technologies have impacted all dimensions of the corporation: client relationships, suppliers and partners, product and service offerings, the cost structure, processes, management approaches, creation of value-add. Very significant differences in terms of operational and financial performance are starting to appear between these companies and their competitors.

The exploitation of the potential of these new technologies necessitates a profound transformation in the corporate processes, as well as practices, the attitudes and the representations of the employees. It becomes therefore important to emphasize that transversality, information sharing, the personalization of internal and external relationships, the extension of the company beyond its traditional limits, real-time work practices, and a focus on those tasks which are high value-add. Without this e-transformation work, the implementation of tools (internal sites and intranet sites, client relationship management software packages, knowledge management…) can only provoke dysfunctional corporate situations and cause undesired results.

Our e-Transformation Center of Competence helps managers foresee the challenges brought about by the development of new technologies for their companies, and optimize their usage. The e-Transformation Center of Competence brings together various skill sets in the area of new technologies, the management of information, multimedia communications, the spread of technology and the re-thinking of processes.

The e-Transformation Center of Competence helps corporations appropriate these new technologies:

		Evaluation of strategic, organizational and operational challenges related to new technologies, and the definition of a veritable corporate e-business strategy;
		Optimization of client relations with the implementation of new multi-channel policies;
		Optimization of fundamental processes, notably in integrating external parties (clients, suppliers, partners);
		Redefinition of the management and development of knowledge capital building on new technologies;
		Rationalization, profitability and strategic alignment of investments in new technology;
		Manage the quick changes needed in order to spread new technologies throughout the corporation, and to ensure successful application by users groups.